create a create account open a support ticket with us here

1. decide what kind of help you need:
   SHOW ME HOW - select this option if you need help with using your computer, or require tutoring.
   FIX IT NOW - select this option if you have a problem that requires fixing
2. provide a detailed description of your requirements in the ticket. Please include as much detail as possible, including the name of any software involved.
3. we will get back to you with either a free estimate of how long the job will take, or we may request additional information to enable us to do this or we will tell you if the problem is not suitable for remote support. (If you are in our local service area we will offer another solution)
4. you purchase support credits through our secure PayPal gateway here. All unused credits are valid for 12 months from purchase so you can use them in the future. (They also make a great present!)
5. we send you a link to download a small programme and give you a unique support key to enter once the programme starts
6. we are now connected to each other via a secure connection that no-one else can intercept. We can see and control your computer and files but you have ultimate control at all times, can watch us working and can instantly disconnect if you so wish.
7. we quickly fix the problem and inform you of how many units we will deduct from your account and tell you how many you have left for future use.
8. we disconnect from your pc and the support session ends. Unless you are a business contract customer with unattended support, the connection programme will remove itself.
9. we will phone back and explain what was fixed
10. you continue with your work or play!

Before we start work we will have given you a firm estimate and only in rare cases will we need to charge over our estimated price; if we find a lot more things wrong, the support request is incorrect or you ask us to do more than the original support ticket requested.

• remote support is charged in 15 minute blocks at £10 per 15 minutes or part of.
• most remote sessions are between 15 - 45 minutes.
• the remote software automatically logs the support session start & finish times and uses one of your blocks every 15 minutes. So if a support session starts at 9.00 and finishes at 9.16, for example, it will use 2 whole blocks of time.
• the minimum purchase is 4 blocks of 15 minute support for £40. Buying more blocks at the same time gives you better value for money! Buy them here
• all whole unused blocks are valid for 12 months so you have the safety of support at any-time in the future.
• we never charge for more than 2 hours of remote support - if we think it will take longer than this we will suggest a different repair method. If the repair session actually takes us longer than 2 hours the clock will stop and you will not be charged more.
• for non-account business customers we will email you an invoice at the end of the session showing the blocks used and cost. For account customers it will be added to your monthly account.

Most things - as long as your computer starts correctly and you have a working broadband connection!

Open a free support ticket here and explain the problem you are having. We will get back to you with an estimate - or explain why we can't help.

Here are a few common problems we can fix remotely. Our remote desktop support is affordable and can be performed at a convenient time for you, allowing us to repair just some of the following issues;

• online virus removal: viruses, trojans, backdoor infections, spyware, aware, malware fake anti-virus and rootkit infections
• browser hijacks, phishing scams, key loggers and pop up adverts
• re-booting, crashing, freezing or slow computers
• slow computer or start-up issues
• Windows Optimisation
• error messages
• printer problems
• software installation
• email problems
• driver & software updates or patches
• removal of unused software and files
• virus and anti-spyware software installation
• open a support ticket now and get fast, efficient help

Below are some of the benefits from using our remote service

• convenient - remote support eliminates the hassle of disconnecting all the leads and taking your pc or laptop to us - we connect to you, and there's no waiting around for a home or office visit from the technician either.
• instant - we can help you wherever you are when you have a problem - on holiday: abroad or this country, at work, at home in fact anywhere with a fast enough broadband connection. We work UK office hours plus evenings and Saturdays so there should be a convenient time for you.
• secure - because our remote support software is protected with 128-bit end-to-end data encryption, remote desktop support is just as secure as if we were sitting in front of your PC. For your added security we are registered with the Information Commissioners Office for data protection (reg no Z2857235) and you can sit and watch everything we do so you know that no-one has looked at your personal information.
• guaranteed - all our remote services are guaranteed for 30 days and you have the security of knowing that if we can't fix it, you don't pay (full conditions here)
• value for money - our services is priced for simplicity. £10 for every 15 minutes support, or part of, with any full unused support blocks remaining valid for a full 12 months from purchase so you can use them in the future.

*Calls to 033 numbers are cheaper - they cost the same to call as standard landline numbers, even from a mobile phone, and are free with many inclusive calling plans. details here