our no fix-no fee policy means that if we do not possess the necessary technical knowledge or ability to resolve the problem or affect the repair on your pc or notebook , then no charge is made to you.

if we are able to resolve the problem or affect the repair, but are only prevented from doing so by you requesting us not to proceed with the work, then you will be charged for our time spent to that point.

if we are able to resolve the problem or affect the repair, but are only prevented from doing so because you do not possess the required software or product key, then you will be charged for our time spent to that point.

if we provide a clear and precise diagnosis of a failed component and you decide not to proceed with the replacement of the component, then you will be charged for our time spent to that point.

our policy does not apply to work related to computer virus problems or to cases in which the computer has been damaged by a power surge.

by using our services you agree to these simple terms.