Computancy can provide on-site services either in your own home or business for the competitive rate of £40 per hour, billed in 30 minute increments after the first hour.

If inside our service area the minimum fee chargeable for an on-site visit will be £40, for the first hour or part of the hour.

Normally we try to provide fixed price quotations, but for some jobs or troubleshooting in your home or business, this is not possible.

We do not charge an additional call out fee but our fixed price services are based upon you dropping off and then collecting your computer from our office in bisley. We can collect and return your equipment for a nominal charge of £20 within our service area if you require.

If a fixed price job takes longer than we anticipated, then we absorb the cost, and you only pay the quoted price.

Sometimes it may be advantageous to have us carry out on-site work, for example:-

• If you require us to be at your premises rather than remove the computer to our workshops.
• If you have multiple computers you wish to have serviced, for example a small business.
• You need help configuring software packages or training in their use.
• Internet / Network / Software configuration help and advice.
• You simply want to watch and learn!  

For customers outside of our standard service area, the minimum fee payable for an on-site visit will be £50 for the first hour, and our standard rate of £40 per hour or part hour applies after this.

Remote support is charged in 15 minute blocks with a minimum charge of 15 minutes. This makes it very competitive for all services. Any full 15 minute blocks unused will be held in reserve for a maximum of 12 months allowing you to use them at a later date.