PC VIRUS AND MALWARE REMOVAL

Fixed Price Service - £65.00

If your PC has been infected by a virus, or you suspect you have a virus, we can often safely remove them from your pc or laptop leaving it un-damaged. Most Viruses can be safely removed with no lasting effects, though more dangerous viruses which have caused damage to key windows operating system files and hard disk areas may require a complete system restore or re-install, so always backup your data!

ANNUAL PC HEALTH CHECK & SERVICE

Fixed Price Service - £49.50

If your computer seems sluggish and over worked, we can help! Our annual 10 point PC Health check and service is designed to maximize your pc or laptop's performance by removing un-necessary files and registry settings as well removal of spyware software.

We recommend a maintenance service and health check at least once every 12 months to keep things running smoothly

BROADBAND INSTALLATION

Broadband Internet access is now the standard for Internet access. Because broadband is an 'always on' internet connection, security measures must be taken when setting it up.

We offer a Broadband installation service to help customers to either upgrade to broadband, or change suppliers - maybe adding wireless at the same time.

NETWORKING

We can offer a range of networking services, either hard wired or wireless.

From a simple two computer network to share your current internet connection and printer or to play multi-player games, to a small office, local area network (Lan). We are able to set up and configure a network which shares the your broadband internet connection across multiple computers so all computers can access the Internet at the same time via one Internet account.

NEW SYSTEM SETUP

It can be daunting setting up a new computer if you're not sure what you are doing!

If you don't know what "USB" is or where to connect the "PS2" mouse then this service may be of interest to you. Whether you have just bought a new computer or have acquired a second hand one, our System Setup service could be what you are looking for.

DATA RECOVERY

PC and notebook or laptop data recovery service.  Computer crashed and unable to retrieve your important data or photos? As long as the disk is still functioning, we can usually recover most of your files.

If your hard drive makes ill-sounding mechanical failure noises (loud clicking, rattling, scratching), turn off your pc and contact us as soon as possible. This may give us the opportunity to retrieve your data before your drive fails. .

SECURE OFF-SITE DATA BACKUP

After a lot of research we have teamed up with Depositit to offer a secure off-site backup facility to our customers. Why do we recommend Depositit? We use them ourselves for all our business data so that's the best testimonial we can offer!

Depoitit is a state of the art protection service that can save you time and money - as well as all your data!

DATA BACKUP

£55.00 per 4.7Gb (1 DVD or part therof)

Most services should leave your files and data unchanged, however several of the services, for example a clean install of the operating system will erase all files on your hard disk. During a service of your computer we do not normally make backups of your data or files (documents / digital pictures etc.). We can however backup the your important files and data if requested beforehand, and you specify exactly what you would like backed up.

During a service we will connect you computer to

• Digital photographs
• Digital videos
• Contact information (names and addresses)
• Emails
• Documents and the My Documents folder
• MP3 files
• Program data for example AutoCAD drawings

Limitations

It is not possible to backup program files, only data. Due to the nature of the installation process of most programs, they will not work if backed up and then copied back to your computer after a clean install of an operating system. Often when a program is installed, settings and entries are made in the system registry, and files are copied to various other locations on your hard disk. It would be very time consuming, if not impossible, to find and backup all of these settings and files, and it is better to re-install the program from the original installation disk, then copy back the backed up user data.

Normally the computer must be in a bootable state for us to back up the data. It is sometimes possible to copy the data directly from your hard disk in the event that your computer is not bootable, though this will depend on the reasons why the machine is not working. If the hard disk has failed, then this will not be possible.

Pricing

For this service we charge £55.00 per 4.7Gb or part thereof (4.7Gb is the average size of a DVD rom). If we are unable to backup the data, then obviously no charge will be made.

PC UPGRADES

If your computer seems slow and a little outdated, why not give it a new lease of life by installing an upgrade?

If your PC is not too old, upgrading it can often prolong its usability, for a lot less than the cost of a new system. Our hardware upgrade service is designed to do just that; we will offer a fully inclusive price to supply and install a hardware upgrade, or a fixed fee to install any hardware supplied by you.

DIAGNOSTICS

If you are experiencing problems with your computer, we can solve your problems, and usually for a fixed price.

After examining your computer, we will decide if the problem can be quickly fixed on the spot. If not, we will carry out a full investigation and diagnostic check in our workshop and suggest a solution, which we can either carry out or return your computer to you unchanged. We will quote you a fixed fee for this service, protecting you from hourly charges.

REPAIR COSTS

Computancy can provide on-site services either in your own home or business for the competitive rate of £35 per hour, billed in 30 minute increments after the first hour.

If inside our service area the minimum fee chargeable for an on-site visit will be £35, for the first hour or part of the hour. Normally we try to provide fixed price quotations, but for some jobs or troubleshooting in your home or business, this is not possible.

COLLECTION & DELIVERY

Our fixed price services are normally based upon you leaving your pc at our workshop. A nominal charge may be added to our fixed price services should we need to collect and deliver your PC or notebook.

In the event that we cannot offer a fixed price for on-site work (for example diagnosing intermittent faults), our competitive hourly rates will apply, and we will advise you of this at the time of your query. There are no call out charges for work carried out in your home or business if inside our service area.

AREA WE COVER

The map below gives a rough idea of our standard service area.

If your business or home is within this area then there is no call out fee and our standard hourly rate of £35 applies.

REMOTE SUPPORT

Our remote PC support service operates just like a pay-as-you-go mobile phone. You buy credits for remote PC support in units of 30 minutes, and can then use the remote PC support service charged per minute as and when you need it. Credits for our remote PC support never run out, and you can top-up your account whenever you want. This provides for the ultimate in flexible, affordable on-demand technical support.

NO FIX - NO FEE

Our No-Fix-No-Fee policy means that if we do not possess the necessary technical knowledge or ability to resolve the problem or effect the repair, then no charge is made to you.

If we are able to resolve the problem or effect the repair, but are only prevented from doing so by you requesting us not to proceed with the work, then you will be charged for our time spent to that point.